Subscription, Cancellation & Refund Policy
Pre-launch version 0.9 · Last updated 29 August 2026.
1. Billing and Merchant of Record
Bilveo intends to use Paddle as Merchant of Record for paid purchases. The applicable Paddle entity shown at checkout may manage payment collection, tax, invoicing, fraud checks and payment-related buyer support. Bilveo manages product access and service support to the extent described in the purchase.
2. Renewal
Monthly or annual subscriptions renew automatically at the interval shown at checkout unless cancelled before renewal. Any price change will be handled through the notice required by applicable law and the billing system.
3. Cancellation
Cancellation stops future renewal. Unless checkout or mandatory law states otherwise, access normally continues through the end of the already-paid subscription period. Cancellation does not itself delete the Bilveo account or locally stored audit data.
4. Refunds, chargebacks and failed payments
Refund requests may be submitted through the buyer-support route presented by Paddle or to info@QuadroHub.com. Refunds, chargebacks and failed payments are handled through the applicable Paddle process and Bilveo support. Eligibility depends on mandatory consumer rights, Paddle's applicable buyer terms and circumstances such as duplicate or unauthorised transactions or material service-access failure. Bilveo does not apply a blanket “no refunds under any circumstances” rule.
5. EU/EEA consumers
Where EU consumer law applies to a distance contract, a statutory withdrawal period may apply. If digital service performance begins immediately, the live checkout must present any legally required express request or acknowledgement concerning immediate performance and its effect on withdrawal rights.
6. Credits
Credit allocation, reset, expiry, rollover and refund treatment will be shown clearly in the live pricing or checkout documentation. Until the production credit rules are technically final, unused-credit treatment is not represented as a binding public promise.
7. Plan changes
Upgrades, downgrades and proration follow the functionality shown in the live billing system and Paddle customer portal. Bilveo will not promise automatic proration or immediate refunds unless the production billing configuration supports them.